Vicidial Dialer Solutions
Power up your call center with ZeeSonic's fully customized and performance-optimized Vicidial dialer solutions for modern contact centers.
Inbound & Outbound
Manage all call types in one powerful platform.
Performance Optimized
Boost efficiency and improve call connection rates.
Enterprise-Grade Call Center Suite
Vicidial is a flexible, web-based contact center suite that integrates predictive dialing, manual dialing, auto-dialing, and inbound call handling. Whether you're running a sales campaign, support desk, or survey project, Vicidial gives you the tools to run operations efficiently and cost-effectively.
Open-source, enterprise-grade call center solution
Multiple dialing modes for maximum efficiency
Comprehensive lead management and automation
Web-based interface for agents and administrators
Expert Vicidial Implementation & Support
We deliver fully customized Vicidial solutions with expert implementation, training, and ongoing support.
Complete Installation & Setup
We handle everything — from server setup and Vicidial installation to custom configuration and optimization for your specific needs.
- Server configuration and optimization
- Vicidial software installation
- Custom configuration for your needs
Customized Campaigns
We tailor Vicidial to your industry, workflow, and goals — including multiple campaigns, lists, and agent options for maximum efficiency.
- Industry-specific configurations
- Multiple campaign management
- Custom agent scripts and interfaces
CRM Integration
Seamless integration with CRMs, APIs, and third-party platforms to streamline your lead management and reporting processes.
- Popular CRM integrations
- Custom API development
- Data synchronization solutions
Secure & Reliable Hosting
Host your dialer on ZeeSonic's secure servers or let us deploy it on your premises or cloud environment with maximum security and uptime.
- Managed cloud hosting options
- On-premises deployment
- 99.9% uptime guarantee
Training & Support
Get expert training for your agents and round-the-clock technical support for uninterrupted operations and maximum productivity.
- Comprehensive agent training
- Admin dashboard training
- 24/7 technical support
Powerful Features of Our Vicidial Solutions
Explore the comprehensive feature set that makes our Vicidial implementation the preferred choice for modern call centers.
Multiple Dialing Modes
Choose from predictive, auto, manual, and progressive dialing modes to match your campaign requirements and maximize agent productivity.
- Predictive dialing with adjustable aggressiveness
- Manual dialing for high-value contacts
- Progressive dialing for quality-focused campaigns
Inbound & Outbound Handling
Manage both inbound and outbound calls in a single unified platform with intelligent routing and queue management.
- Intelligent call routing
- Queue prioritization
- Blended agent capabilities
Web-Based Interface
Access the system from anywhere with intuitive web-based interfaces for both agents and administrators.
- User-friendly agent screens
- Comprehensive admin dashboard
- Remote access capabilities
Real-Time Monitoring & Reports
Track performance metrics in real-time and generate detailed reports for data-driven decision making.
- Live agent performance dashboards
- Customizable reporting
- Export capabilities (CSV, PDF, Excel)
Call Recording & Quality Control
Record calls for training, quality assurance, and compliance purposes with flexible storage options.
- Selective or full recording options
- Quality scoring tools
- Secure storage and retrieval
Lead Management
Comprehensive lead management with disposition tracking, recycling, and prioritization capabilities.
- Custom disposition codes
- Lead recycling rules
- DNC list management
IVR & Call Routing
Create sophisticated interactive voice response systems and call routing strategies to enhance caller experience.
- Multi-level IVR design
- Skills-based routing
- Time and condition-based routing
Multi-Campaign & Multi-Language
Run multiple campaigns simultaneously with support for different languages to reach diverse audiences.
- Parallel campaign management
- Multi-language support
- Region-specific configurations
Industries That Benefit From Our Vicidial Solutions
Our Vicidial implementations are tailored to meet the specific needs of various industries.
BPOs & Call Centers
Optimize operations for business process outsourcing companies and dedicated call centers with high-volume calling needs.
- High-volume predictive dialing
- Agent performance tracking
- Multi-client campaign management
Telemarketing & Sales Teams
Boost sales performance with efficient lead management, script optimization, and conversion tracking.
- Dynamic script management
- Lead scoring and prioritization
- Sales performance analytics
Customer Support Desks
Enhance customer service with efficient inbound call handling, ticket integration, and resolution tracking.
- Ticket system integration
- Knowledge base access
- Customer history lookup
Political Campaigns & Surveys
Reach voters and gather opinions efficiently with high-volume calling and response tracking capabilities.
- Survey response collection
- Voter outreach management
- Data analysis and reporting
Financial Services & Collections
Manage financial outreach and collections with secure, compliant calling solutions and payment integration.
- Compliance recording
- Payment processing integration
- Secure data handling
Boost Performance & Lower Costs
ZeeSonic helps businesses like yours achieve tangible results with our Vicidial solutions.
Reduced Calling Costs
Lower your telecommunication expenses with optimized call routing, VoIP integration, and efficient dialing algorithms.
Improved Connection Rates
Increase successful connections with intelligent dialing algorithms that optimize agent time and reduce abandoned calls.
Enhanced Agent Productivity
Empower agents with an intuitive interface, smart scripting, and automated processes that maximize productive talk time.
Data-Driven Insights
Make informed decisions with comprehensive reporting and analytics that reveal performance trends and improvement opportunities.
Scalability
Easily scale your operations up or down based on campaign needs without significant infrastructure changes or costs.
Expert Support
Rely on our team of Vicidial experts for 24/7 technical assistance, ensuring your call center operations run smoothly at all times.
Ready to Transform Your Business Communication?
Contact us today to schedule a free consultation or request a demo of our Asterisk IPPBX solutions.
Get in Touch
Contact Information
Phone Number
+447414667227
Email Address
info@zeesonicgroup.com
sales@zeesonicgroup.com
billing@zeesonicgroup.com
support@zeesonicgroup.com
Business Hours
- Monday - Friday: 9:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed